This Delivery policy applies only in relation to orders for Products that are fulfilled directly by ExtraBullion. For orders for Products fulfilled by third party providers (“Third Party Products”), including (but not limited to) assessments and examinations administered by third parties, please contact us at :

Dispatch times

We aim to ship Products within the following timescales:

Personalised Products

  • Statements of Participation & Certificates of Achievement: these will generally be shipped around 6-8 weeks after you have completed your course or purchased the product

Non-personalised Products:

  • T-shirts, tote bags, card tins, kites, mugs, paperweights, books: these will generally be shipped within 2 working days of your order being placed
  • Posters: these will generally be shipped within 5 working days of your order being place

Statements of Participation, Certificates of Achievement, and Posters may be posted to you directly from our printing provider, based in Morocco.

Delivery times

If you are in Morocco :

  • All Products will be delivered in accordance with DHL, UPS or Aramex timings (typically within 1-3 days of posting)

If you are outside Morocco :

  • All Products will be sent by DHL, UPS or Aramex service, and typically arrive with you between 2 and 4 weeks of posting.

Around holiday periods, dispatch and delivery times may take longer.

Delivery costs

Delivery costs vary according to territory and weight, and the delivery service you choose. The cost will be displayed prior to check out.

International mail service updates

You’ll receive an email with a tracking code for track.


In the event that your Products do not arrive within the time outlined above, or arrive damaged, please contact us at with your order number.


For more information about returns and refunds, please refer to our Refund Policy.